The Best Practice Management System

Practice Management Software is used by Private Practices to simplify complex business processes and enable them to provide high quality, personalised care. If you’re looking for a platform or to change from one platform to another it’s important you look at what features are offered by the platform to ensure that it’s able to scale and grow as you do along with providing the essentials to keep your practice running smoothly.

Appointment Booking

This should be an obvious one but having the ability to schedule appointments across multiple rooms and practitioners is essential. Also being able to quickly change, amend, invoice and repeat appointments is extremely useful in ensuring that extra time isn’t spent on tasks unnecessarily.

Take Function 365 for example, Function 365 Practice Management Software allows you to have multiple rooms and practitioners. Amending appointments is simply done by dragging and dropping them to the new date and time. You can even send an SMS reminder once an appointment has changed to ensure nothing is missed.

Patient Portal

First and foremost you have to ensure the Practice Management Software you choose is safe and secure. After all, you’re using it to store sensitive patient data which can’t be compromised. 

A patient portal is where all the information about each patient is stored. Some Practice Management Systems offer a basic patient portal with the ability to see the patients details and for them to book appointments. Whilst this is handy, systems like Function 365 go further and allow the patient to take a hands-on role in their care. Once an appointment is booked the patient then provides all the information you, as the practice, need to do their appointment via a smart intake form (setup by you in the admin panel, tailored to your clinical offering). They’re also able to pay for appointments and even packages of care directly in their portal. Making it a real smooth and seamless experience for the patient and also for the practice and practitioners. 

Automatic Appointment Reminders

Life sometimes gets in the way and we forget things. This is only natural. Practice Management Software is there to mitigate the risk of patients forgetting or simply missing their appointments by sending out appointment reminders. 

This is really important especially if it’s not a chargeable appointment. The last thing you want is to waste practitioner time if a patient forgets an appointment.

Here at F365 we offer appointment reminders via email (like most practice management systems) but we go a step further and even offer the ability to send SMS reminders too.

Secure Messaging

Not every practice management system has a secure messaging system built in. So it’s really useful to look out for this when you’re searching for practice management software. This is vitally important if you need to send messages to your patients that relate to sensitive information. 

Here at F365 we offer this feature built in as part of the system so you can always contact the patient but also, the patient can contact you - again, giving them the ability to really take a hands-on role in their care.

Dashboards & Reports

This is a pretty standard feature across most practice management systems however some of the metrics you’re able to see are pretty basic so it’s definitely worth checking what information you can report on and see to ensure you’re running your clinic as smoothly as possible.

Scale & Grow With You

This might sound simple, why wouldn’t my practice management system be suitable for me in a year's time if it’s suitable for me now? Well, if you plan to scale and grow your practice some practice management systems start out with a really low introductory rate and then bump the price up enormously if you start to scale up in future. At F365 we do not do this. We DO NOT limit features depending on your licence type. In real terms this means from the day you join us you will have access to all the amazing features we offer and as we develop more, these will automatically become available to you, you aren’t charged extra for these.

Knowledge Base & Support

Ever been on a website or software and wanted to know how to do something but weren’t sure how? Some practice management systems have great knowledge bases and support out there and some don’t. Be sure to check before signing up what support there is if you hit a roadblock! The last thing you want is to be stuck and not sure where to turn.

There are lots of other things (some of which will be unique to your practice) you need to look for when choosing the right Practice Management System. Our best advice is to book a demo and see for yourself how the system works and ask as many questions as you can to ensure you’re making the right decision for your business.

If you’d like to book a 1-2-1 demo with Function 365 CLICK HERE

The back-to-back acquisitions by Nestle of Atrium Innovations, a supplement manufacturer of multiple well-known brands in 2017 for $2.3 billion and then of a patient data management system in 2020 (NOT Function 365) sent shockwaves in the private healthcare industry.

Big Data Practice Management System
Big Data Practice Management System

Anyone on the fence before about whether or not big-food was hungry to colonise the growing supplement market received a stark wake-up call. The new owner of thousands of patient data records has a clear profit-driven incentive to data-mine these newly acquired data. We can only hope that this is done carefully and in a fully anonymised way. To use an analogy, the brewery bought the biggest pub-chain, and unsurprisingly, you can probably guess what will be on tap and what all the customer satisfaction surveys that get published will show...

Is YOUR Data Being Used For Good?

At Function 365 we are independent of any ties/ownership by supplement or product manufacturing. Our aim is to help patients get clear, unbiased advice from their practitioners who are best placed to assess them as a complete individual and make personalised care recommendations. Moreover, we are highly motivated to help practitioners using Function 365 to create and show completely anonymised metrics about their patient improvements under their care. To return to the pub analogy, Function 365 is similar to an independent Free House; practitioners using Function 365 can freely recommend any product they like, and independently monitor how that affects their clients.

You Cannot Improve What You Don’t Measure.

By using quantifiable measures of your wellbeing, your practitioner can track your progress, adjust your personalised care as your body responds, or doesn’t respond, to care and lifestyle changes. Furthermore, your practitioner can look for patterns across multiple patients to better understand what has and has not been effective; this helps them make data-driven decisions about what to focus on in future. By measuring outcomes in their clinical practice, practitioners can continually assess and improve their standards of care.

Why Is A Data-Driven Approach Such A Challenge?

The truth is gathering, storing and organising patient improvement data has such a high administrative cost and logistical overhead for most private clinics they simply don’t even attempt to do it. 

When we take a deeper look at the competing demands on practitioner time and resources we can understand why this is the case. Most clinicians providing personalised care, spend 3 hours of unpaid time writing notes, doing research and administrative overhead for every paid hour they spend with you in consultation. Add to this the financial pressures of running a private company and the need to document their compliance to standards set by the CQC and other professional oversight bodies. Unfortunately, the priority to systematically gather quantifiable data about how you, the patient, is doing is a difficult one to have high up the list. 

Without a system like Function 365 your doctor, health coach, nutritional therapist or psychotherapist simply doesn’t have the resources that the likes of Nestle does to quantitatively understand the changes in your health. For years big-food and big-pharma have been able to take to the bank that they are the only ones who can afford to gather data at the scale to show efficacy.

Changing The Game.

Function 365 brings to your practitioner’s fingertips the ability to work seamlessly with you to keep up to date with how you’re doing and understand how multifaceted protocols of care are working for you, and your epigenetic environment. Your practitioner is able to do this without needing to secure research funding, or spend countless hours managing forms and raw data. We believe that the answers to human health are in human ingenuity, with practitioners providing personalised care at scale and not just the next wonder tablet backed by billion-dollar multi-nationals.


So thank you, thank you, and thank you again for taking the time to tell your practitioner how you’re doing. You’re making a difference that will last a lifetime and can change the face of our broken healthcare industry for good.

Function 365 Landscape Logo - Practice Management Software
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